Lifetime Free Repair Warranty
At Saintstag, we believe in the enduring quality of our handcrafted leather goods. Each product is a testament to our commitment to exceptional craftsmanship and premium materials. We stand behind every item we create, which is why we offer a Lifetime Free Repair Warranty on all Saintstag products.
Our Promise to You
Your Saintstag product is designed to last a lifetime. Should any stitching come undone, a rivet pop out, or any other functional issue arise due to manufacturing defects or normal wear and tear, we’ll repair it for free. This warranty underscores our dedication to providing you with not just a product, but a timeless companion.
What Our Warranty Covers:
- Stitching: Loose or broken stitching on seams, handles, or straps.
- Hardware: Malfunctioning zippers, broken buckles, clasps, or rivets.
- Workmanship: Any defects arising from the manufacturing process.
What Our Warranty Does Not Cover:
While our warranty is comprehensive, there are a few exceptions:
- Normal Wear and Tear (Aesthetic): Scratches, scuffs, fading, or changes in leather patina that occur naturally over time and do not affect the functionality of the product.
- Accidental Damage: Damage caused by misuse, neglect, unauthorized repairs, alterations, accidents (e.g., cuts, spills, excessive heat), or improper storage.
- Lost or Stolen Items: We cannot cover products that are lost or stolen.
- Third-Party Products: This warranty applies only to genuine Saintstag products purchased directly from our website or authorized retailers.
How to Avail Your Free Repair:
- Contact Us: Please email us at [your email address here] or call us at [your phone number here] with a detailed description of the issue and clear photos of the damage.
- Assessment: Our team will review your request and assess the repair needed.
- Shipping: If the repair is covered under warranty, we will provide instructions for shipping your item to our repair center. Customers are responsible for the shipping cost to our facility. We will cover the return shipping cost after the repair is completed.
- Repair & Return: Our skilled artisans will meticulously repair your product. Once repaired, we’ll ship it back to you, good as new, ready for many more years of use.
Our Commitment to Sustainability
By offering free lifetime repairs, we not only ensure the longevity of your Saintstag products but also promote sustainability. We believe in reducing waste and encouraging a more conscious approach to consumption by extending the life of our cherished leather goods.
We’re confident that your Saintstag product will be a lifelong companion. If you have any questions about our Lifetime Free Repair Warranty, please don’t hesitate to contact us.
