Refund, Returns, And Exchange Policy

Return Window & Eligibility

We accept returns ONLY if the product arrived damaged or the wrong item was delivered. Report damage or wrong items within 24 hours of delivery. After 24 hours or 15 days from delivery, no returns are accepted.

We do NOT accept returns for: Change of mind, sizing issues, color variations, fit concerns, used items, or personalized orders.

Damage Claims & Wrong Items

Report within 24 hours of delivery. We accept returns only for physical damage (cracks, broken hardware, failed stitching) or wrong items delivered. Claims must include order number and clear photos. We respond within 48 hours.

What We Do Not Consider Defects

These are NOT valid reasons to return: 5-10% leather color variation, thread variations, buckle differences, sizing/fit issues, used items, assembly difficulties, or natural handcraft variations. Leather Butterfly Chairs are DIY products—we do not accept returns for assembly issues unless components arrived broken.

How to Initiate a Return

Email info@saintstag.com within 24 hours with your order number and photos. We review and respond within 48 hours. If approved, ship the item back (we cover shipping). Refund processed within 5-7 business days. Claims after 24 hours are rejected.

Shipping In Case Of Return

For approved returns (damaged or wrong items): We cover return shipping. For rejected returns: You pay shipping. Original shipping charges are non-refundable. Use tracked shipping services.

Refunds

Upon receipt and inspection of your returned item, refunds are processed within 5-7 business days to your original payment method. Bank processing times may add 3-5 additional days.

Exchanges (If Applicable)

We only exchange damaged or broken items. You cannot exchange for different size, color, or style. Email info@saintstag.com within 24 hours with photos. If approved, ship back (we cover shipping) and we'll send your replacement at no extra cost.

International Returns

International returns accepted ONLY for damaged or wrong items. All other return requests (change of mind, sizing, color variations, fit concerns) will be rejected. Contact us within 24 hours with photos if damaged or wrong.

Cancellation Policy

Cancel before dispatch: Full refund. Email info@saintstag.com immediately with your order number. Once your order ships, cancellation is not possible—follow the return policy if the item arrives damaged or is wrong.

Questions? We're Here to Help

Email: info@saintstag.com
Phone: +1 (201) 899-2929
WhatsApp: +91 7073311198
Hours: Monday – Friday, 10 AM – 6 PM EST