FAQs
1. Do your products come with a warranty?
Yes, all Saint Stag products come with a lifetime free repair warranty, subject to our terms and conditions. This includes repairs for stitching, buckles, zippers, and straps due to regular usage. Please note, damages caused by water, excessive humidity, mishandling, or misuse are not covered.
2. What is your return policy?
We offer a 15-day money-back guarantee from the date of delivery. If you’re not fully satisfied with your purchase, you can return it within this period. The product must be unused, in its original packaging, and in sellable condition.
3. Are your products made of genuine leather?
Yes. Every Saint Stag product is handcrafted from premium full grain leather, known for its durability, strength, and natural aging process. This is the highest grade of leather, ensuring a long-lasting and timeless product.
4. Can I personalize my product?
Definitely! We offer customization options like name, initials, or logo engraving. Simply select the personalization option while placing your order and enter the details. Please note: personalized products are not eligible for return unless there is a mistake from our side.
5. Is gift packing available?
Yes, we provide complimentary gift packing. Please mention “Gift Pack” in the remarks section during checkout and we’ll take care of the rest.
6. Can I return a personalized product?
No, personalized products cannot be returned unless the wrong product was delivered or there is a manufacturing defect. Please ensure all personalization details are correct before confirming your order.
7. How long will it take to receive my order?
Orders are usually dispatched within 2–4 business days. Delivery timelines vary depending on your location:
- Within India: 5–7 business days
- International Orders: 8–14 business days
You will receive tracking details as soon as your order is shipped.
8. Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery timelines will be displayed at checkout based on your location.
9. What payment methods do you accept?
We accept all major payment methods including:
- Credit & Debit Cards
- UPI & Net Banking
- Wallets (PhonePe, Google Pay, Paytm, etc.)
- PayPal (for international orders)
10. How can I track my order?
Once your order is dispatched, you will receive an email and/or SMS with the tracking link. You can also track your order through the “Track Order” section on our website using your order ID and email address.
11. How should I care for my leather product?
Leather is a natural material and improves with age. To extend the life of your product:
- Keep it away from water and extreme humidity
- Store in a cool, dry place when not in use
- Use a dry cloth for occasional cleaning
- Apply a leather conditioner every 6–12 months
For more tips, visit our Leather Care Guide (link your blog page here).
12. Do you take bulk or corporate orders?
Yes, we accept bulk and corporate gifting orders, including personalized branding. Please reach out to us via email at inquiry@saintstag.com for a custom quote.
13. I entered the wrong address/personalization details. What can I do?
If you’ve made a mistake in your shipping or personalization details, contact us within 24 hours of placing the order. Once the product is processed or shipped, changes may not be possible.
14. Do you kill animals to make leather products?
No, we do not kill animals for leather. All our leather is sourced as a by-product of the meat industry. Instead of letting hides go to waste, we repurpose them into long-lasting, functional goods. This approach supports a circular economy and reduces waste.
15. Is leather sustainable and ethical?
When sourced responsibly, leather is one of the most sustainable materials. It is durable, biodegradable, and often outlasts synthetic alternatives by decades. By using hides that would otherwise be discarded, we ensure a minimal environmental footprint.
16. Why should I choose real leather over PU or vegan leather?
Great question! While “vegan leather” and PU (polyurethane) may sound eco-friendly, they’re actually plastic-based and can take hundreds of years to break down. In contrast:
- Full grain leather is natural and biodegradable
- It ages beautifully and becomes softer with use
- It lasts much longer, reducing the need for replacements
So, investing in real leather means less waste and better quality over time.
17. What is the difference between full grain leather and vegan leather?
Full grain leather is made from the top layer of the hide, retaining its natural texture and strength. It’s durable, breathable, and improves with age.
Vegan leather, on the other hand, is typically made from plastic-based materials like PVC or PU, which may crack or peel over time and are not biodegradable.
Canvas vs Leather – Which Material is Better for Bags?
It is important to note the strengths of each material with respect to canvas vs leather bags. So what is a canvas bag? We commonly use them because they are lightweight but strong and therefore affordable for general or everyday use.
Tote Bag vs Shoulder Bag: What is the Difference?
Shoulder bags vs tote bags mainly differ in design and usage. A larger tote bag is wonderful for transporting lots of stuff, so it’s great for travel or shopping. A shoulder bag, on the other hand, is more streamlined, made for daily usage, and has a more compact shape.
Diary vs Journal: What is the Difference?
Understanding the difference between a journal and a diary can significantly enhance your writing experience. While both serve as tools for personal expression, they have distinct purposes and formats. Exploring diary vs journal helps clarify these differences, allowing you to choose the one that best fits your needs.
What is PU Leather? Everything You Need to Know
Polyurethane leather, or PU leather, is a common synthetic material seen in many different items. It is a synthetic material created to resemble real leather in both appearance and texture. PU leather is an affordable and cruelty-free substitute for genuine leather.
What is a Shoulder Bag? Different Types and How to Wear a Shoulder Bags
What is a shoulder bag? A shoulder bag is a versatile accessory carried over the shoulder using a strap. These bags are designed for convenience and style, making them a popular choice among women. What are shoulder bags used for? They are ideal for carrying everyday essentials, from wallets to makeup.
